Return & Refund Policy

Due to hygiene and safety reasons, beauty and cosmetic products are non-returnable and non-exchangeable, except in the following cases:

Eligible for Return:

• Damaged product received

• Wrong item delivered

• Missing item in order

Reporting Timeline

Customers must report issues within 48 hours of delivery by emailing:
care.heavenhue@gmail.com

Please include:

• Order ID

• Clear images of the product and packaging

• Description of the issue

Refund Process

• After verification, refunds will be processed within 5–7 business days.

• Refunds will be credited to the original payment method.

We reserve the right to reject return requests if products are used, damaged after delivery, or reported beyond the specified time.